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1. Refund Eligibility
Astromiracle.in or Duastro Miracle Brand is committed to providing quality astrological services and products. Our refund and returns policy outlines the conditions under which refunds may be processed. By using Astromiracle.in or Duastro Miracle Brand , you agree to the terms of this policy.
2. Processing Stage Refunds
No refunds will be processed for orders once they have reached the "processing" stage, indicating assignment to an Astrologer, Kundli, Report, Muhurat or all Services. Users assume all risks and liabilities for hastily placed orders, and the Website is not liable for refunds once processing begins.
3. Order Execution Refunds
Refunds are not processed once an order has been executed. However, Users can request cancellation within one hour of payment, and the Website may consider issuing a refund at its discretion.
4. Technical Delays or Glitches
Technical delays or glitches during report generation by Astrologers are not eligible for refunds. Users acknowledge approximate timelines and the Website's commitment to adhere to them.
5. Incorrect Information Refunds
Refunds will not be processed for incorrect information provided by the User. Users must carefully review and correct information within one hour of service execution.
6. Damaged Products
No refund for damaged products until complete proof of unboxing starting of package to showing complete product. Users are fully responsible for post-delivery product damage if evidence are not shared. For Cash on Delivery orders, users are charged for the product and shipping if returned.
7. Pro-Rata Refunds for Subscriptions
Pro-rata refunds for subscription delays. Transit damage is addressed by the Website and its agencies.
8. Product Images and Service Disclaimer
Product images are for reference; no refunds for delivered products matching the displayed condition. Services and products are not substitutes for philosophical, emotional, or medical treatment. Users bear sole responsibility for orders, and the Website disclaims liability for astrological effects or product reliability.
9. "Call/Chat/Video with Astrologer" Feature
No refund for providing a wrong contact number for the "Call/Chat/Video with Astrologer" feature. Users are advised to keep the contact number accessible and answer calls.
10. Refund Deductions
Refunds deduct transaction charges, shipping costs, customs duty, and other applicable fees incurred during processing or service delivery.
11. Server-Related Issues
In case of server-related issues during payment, Users should check bank debits and follow specified steps. Refunds for multiple payments on a single order will be refunded without deduction.
12. Order Refusal or Cancellation
The Website reserves the right to refuse or cancel orders at its discretion. Refund requests grant permission for the audit team to access chat/call recordings for eligibility assessment. Partial/full refunds may be provided to the user's Astromiracle.in or Duastro Miracle Brand wallet based on consultant quality parameters.
13. Eligibility for Refunds
Refunds considered for network issues, language fluency, delayed responses, and inappropriate consultant responses. No refunds for lack of consultation accuracy. Physical product delivery is restricted to India.
14. Changes to the Refund Policy
This refund policy is subject to change. Users are encouraged to review the policy periodically for updates.
